Terms & Conditions

General Terms & Conditions

Vehicall Transport LTD

We are a courier shipping and removal & haulage company that provides waste broker and waste carrier services.

https://vehicalltransport.com is a site operated by Vehicall Transport Limited ("we" or "us"), a company which is a registered waste carrier. Company registration number 14132089, and registered office of 46 Westside, Dogget Street, Leighton Buzzard LU7 1BE.

We provide a Collection and delivery service shipping furniture and general items for collection and delivery. We offer Man & van style rubbish clearance & Skip bag Collections. Vehicle Transporting and office and domestic moves.

The terms & conditions of our services are set out below.

Basis of Sale

These Terms and Conditions set out the whole agreement between you and us for the supply of ALL OF OUR SERVICES, to the exclusion of all other terms and conditions.

1. If we provide a quote for rubbish clearance, office or domestic removals, collection or delivery courier services then a contract will be created between the two parties. The contract shall be between you and us on your acceptance of our quote or checking out in our e-store whether and including by telephone, email or online. We reserve the right to vary our quoted price if at the time of the clearance or collection the information you provided to us at the time of the booking was incomplete or inaccurate with the size of an item, details of the premises including access, the weight of a heavy item, the distance in miles, or the calculated waste to be removed.

Provision of Services

1. In the very rare circumstances and unless prevented by a Force Majeure Event, we will act and provide our services with reasonable skill care and attention.
2. We will endeavour to undertake the booking on the date and at any time agreed but there may be delays due to circumstances beyond our control. In this case, we will inform you and, if necessary, arrange a revised date as soon as reasonably possible.
3. You agree to providing our site personnel crews with free and safe access to the premises from where the collection is to be removed. You shall notify us of any special circumstances which may be relevant to our quotation, including any access issues, if any items are large or heavy, if the clearance would necessitate working at height, if the rubbish is secured, if there is likely to be a dispute as to whether the rubbish can be cleared, or if we are unable to park free of charge.
4. You confirm that you have the full authority for us to collect and dispose of the rubbish. You shall indemnify us from and against any cost or expense we suffer or incur from any third party as a result of you not having the authority for us to clear the rubbish.
5. If we detect or suspect there may be any asbestos or other hazardous or dangerous substances or materials on site we may vacate the premises, and will not be responsible for further clearance and disposal.
6. Any sharp or dangerous objects like knives and broken glass should be separately stored in an appropriate container by you before we arrive for the clearance.
7. By using the Site you consent to such processing.

Price and Payment

1. All prices are paid in full.
2. Payment must be made before or at the time of the clearance or collection unless a later payment date has been agreed in advance in writing.
3. The customer can pay by credit or debit card and cash.
4. Our pricing method is to charge for each collection and delivery by the size and weight of an individual item, items over 100 kg are priced at 1.5× the booking.

Charges and Cancellations

1. If you are contracting as a "consumer", you may cancel your clearance at any time within 14 days of booking provided we have not started to provide the service.
2. If having arrived at site, we are unable to complete the clearance because of an act or omission by you, we will refund you all monies paid less a wasted journey charge of £14.99.
3. If we are unable to remove any items from the premises because they are too large to fit through doorways, we may agree to try and dismantle the item.
4. Our basic rates include an amount of time for the collection personnel to undertake your booking once on site. Where a booking takes longer than the Labour Allowance, an additional charge for labour may be applied.

Limitation of Liability

1. This clause does not exclude or limit in any way our liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any breach of the obligations implied by section 12 of the Sale of Goods Act 1979.
2. We shall not be liable to you for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract.
3. We cannot guarantee that no damage to property will occur during the booking clearance. Any damage must be notified in writing within 7 days of completion.
4. If Vehicall Transport is found to be liable in respect of any loss or damage, the extent of liability will be limited to the retail cost of replacement.
5. The Customer shall give Vehicall Transport a reasonable opportunity to remedy any matter before incurring costs themselves.
6. Vehicall Transport shall have no liability to the extent that the Customer is covered by any policy of insurance.
7. Vehicall Transport shall have no liability for any consequential losses including loss of profits and/or damage to goodwill.
8. Vehicall Transport shall use its reasonable commercial endeavours to ensure the collection arrives when required. Any approximate times given are estimates only.
9. Nothing in this Contract shall exclude or limit liability for death or personal injury due to negligence.

Events Outside Our Control

1. We will not be liable for any failure to perform caused by events outside our reasonable control (Force Majeure Event).
2. A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control.
3. Our obligations are suspended for the period that the Force Majeure Event continues.

Termination

1. We may terminate the arrangement between us at any time.
2. We may restrict your access to the Site without prior notice where there is a regulatory or statutory change, event beyond our control, or if we consider you are abusing the Site.

Notices

1. All notices sent by you to us must be sent by email to enquiries@vehicalltransport.com. Notice will be deemed received 24 hours after an email is sent or three days after the date of posting of any letter.

General

1. If any court decides that any provision is invalid, that term will be severed from the remaining terms.
2. If we fail to insist that you perform any of your obligations, that will not mean we have waived such rights.
3. A person who is not party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999.
4. These Terms shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts.