Privacy Policy

This privacy policy sets out how "Vehicall Transport LTD" uses and protects any information that you give "Vehicall Transport LTD" when you use this website.

("we", "us", "Vehicall Transport LTD") is committed to protecting the privacy of visitors to our website and users of our waste collection service (the "Services"). The following policy explains how we use and protect your information.

"Vehicall Transport LTD" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

"Vehicall Transport LTD" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Information On What We Collect

We collect information about you when you ask for a quote or place an order for our Services.
We collect information about you when someone uses our Services to remove waste from your property on your behalf.
The information we collect is limited to what we need to perform the Services and is collected:
- At the time of an order being placed: name, address, contact details (email and phone) and information given to help us complete the Services successfully.
- At the time of carrying out the Services: photos of the waste, data about the waste (weight and size) and your name and signature when you confirm the Services have been completed.
- After the Services have been completed: voluntarily completed customer surveys and feedback.
If you pay by card, we do not store the card details you provide. They are held by a third party card processor.
Website usage information is collected using cookies and through third-party analytical software such as Google Analytics.
Cookies are files placed on your computer to collect standard internet log information and visitor behaviour information.

Why We Collect Information and How We Use It

We collect information about you to:
- Provide you with a quote, fulfil your order and/or manage your account.
- Provide our third-party suppliers with the necessary information to carry out the Services on our behalf.
- Administer, support, improve and develop our business to improve the services we offer and to help us prevent fraud.
We collect, retain and use the information to provide the Services as we have a legitimate interest in doing so (as defined in the General Data Protection Regulation).
We store the information we collect in the cloud using third-party hosted services. This data is only stored within the EU.
We may use the information if we are under a duty to disclose or share your information in order to comply with any legal obligation.
From time to time, we may also use your information to contact you for market research purposes.

Customer Rights

You may ask us to correct or remove information you think is inaccurate. You can also ask us to stop using your data, which we will always try to accommodate unless there are legal reasons preventing us from doing so.

Copyright Notice

Changes to Policy

We keep our privacy policy under regular review and we will place any updates on this web page.