Vehicall Transport Terms and Conditions

Vehicall Transport LTD 

We are a courier shipping and removal & haulage company that provides waste broker and waste carrier services 

https://vehicalltransport.com is a site operated by Vehicall Transport Limited ("we" or "us"), a company which is a registered waste carrier, 

Company registration number 14132089, and registered office of 46 Westside, Dogget Street, Leighton Buzzard LU7 1BE. 

 We provide a Collection and delivery service shipping furniture and general items for collection and delivery. We offer Man & van style rubbish clearance & Skip bag Collections. Vehicle Transporting and office and domestic moves

The terms & conditions of our services are set out below

These Terms and Conditions set out the whole agreement between you and us for the supply of ALL OF OUR SERVICES, to the exclusion of all other terms and conditions.

1. If we provide a quote for rubbish clearance, office or domestic removals, collection or delivery courier services then a contract will  be created between the two parties, The contract shall be between you and us on your acceptance of our quote or checking out in our e-store whether and including by telephone, email or online. We reserve the right to vary our quoted price if at the time of the clearance or collection the information you provided to us at the time of the booking was incomplete or inaccurate with the size of a item, details of the premises including access the weight of a heavy item, the distance in miles,  or the calculated waste to be removed.

1. In the very rare circumstances and unless prevented by a Force Majeure Event, we will act and provide our services with reasonable skill care and attention.
2. We will endeavour to undertake the booking on the date and at any time agreed but there may be delays due to circumstances beyond our control. In this case, we will inform you and, if necessary, arrange a revised date as soon as reasonably possible. Where we provide you with an estimated time of arrival this should not be construed as offering any form of guarantee as to the time upon which we will attend to perform the job booking.
3. You agree to providing our site personnel crews with free and safe access to the premises from where the collection is to be removed. You shall notify us of any special circumstances which may be relevant to our quotation, including any access issues, if any items are large or heavy, if the clearance would necessitate working at height, if the rubbish is secured, if there is likely to be a dispute as to whether the rubbish can be cleared, or if we are unable to park free of charge. If you do not notify us of such special circumstances, or provide us with incomplete or inaccurate information or instructions, we may either make an additional charge to cover any extra work or costs that are required or, if we are unable to undertake the clearance, charge a Wasted Journey Fee in accordance with section 4, clause 2 below.
4. You confirm that you have the full authority for us to collect and dispose of the rubbish. You shall indemnify us from and against any cost or expense we suffer or incur from any third party as a result of you not having the authority for us to clear the rubbish.
5. If we detect or suspect there may be any asbestos or other hazardous or dangerous substances or materials on site we may vacate the premises, and will not be responsible for further clearance and disposal. In such event, you shall still be fully liable to pay for our attendance and for any waste already removed. If we need to appoint an expert to remove such materials already loaded onto our vans, we reserve the right to charge you, if at the time of removal we were unaware of any asbestos or other hazardous or dangerous substances or materials contained in any items or materials removed.
6. Any sharp or dangerous objects like knives and broken glass should be separately stored in an appropriate container by you before we arrive for the clearance. Under no circumstances should sharp objects be stored in bags. This requirement is for the safety of our site personnel.
7.  By using the Site you consent to such processing.

1. All prices are paid in full.
2. Payment must be made before or at the time of the clearance or collection unless a later payment date has been agreed in advance in writing. In the event payment is not made, any waste collected may be returned to the producer and any item collected will be held and storage fees will apply.
3. The customer can  pay by credit or debit card and cash. Payment for the Equipment and all applicable delivery charges is to be paid in advance, based on the information provided by the Customer. In the event that there are any surcharges (such as overweight/overloaded skip bags, charges, disposal of restricted items) Wasted trips and journey charges, the Customer shall be liable to pay these fees and vehicall transport shall contact the Customer to arrange further payment.
4. Our pricing method is to charge for each collection and delivery by the size and weight of an individual item, items over 100 kg are priced at 1.5 x the booking, pricing is also charged by attendance fee and then by the cubic yard weighing cumulatively up to a fixed amount per cubic yard taken as an average over the whole collection. As it is impossible to weigh waste in situ, the price quoted may be based solely on our visual estimate of the weight of the waste to be removed. Such weights may be determined accurately in retrospect by way of a transfer station weighbridge ticket and subject to agreement the price may be varied in retrospect. The customer must request such an arrangement in advance of the removal of the waste so as to allow for the waste removed to be kept separate from other waste for the purposed of weighing, and a collection on these terms will not always be available. 

1. If you are contracting as a “consumer”, in accordance with the Consumer Contracts (Information’s, Cancellation and Additional Charges) Regulations 2013, you may cancel your clearance at any time within 14 days of booking provided we have not started to provide the service.  To exercise the statutory right of cancellation, you must provide us with written notice.
2. If having arrived at site, we are unable to complete the clearance because of an act or omission by you (eg. we cannot gain access to the waste; or you cancel the service despite the collection size being the same as booked), we will refund you all monies paid less a wasted journey charge of £14.99 (‘Wasted trip/Journey Fee’) towards our administrative expenses, fuel and labour spent, travelling and attending the job.
3. If we are unable to remove any items from the premises because, for example, they are too large to fit through the doorways, we may agree (at our discretion) to try and dismantle the item e.g. remove legs from tables, in order to try and get the item to fit through the doorway. If we are still unable to remove the item from the premises, we shall not be responsible for the reassembly of such an item additional fees apply 
4. Our basic rates include an amount of time (according to the size of the collection) for the collection personnel to undertake your booking once on site.  This time allowance is referred to as a Labour Allowance. Where a booking takes longer than the Labour Allowance, an additional charge for labour may be applied.

1. This clause does not exclude or limit in any way our liability for (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.
2. Subject to para 5(1), we shall not be liable to you, whether in contract, tort, breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract.  Our total liability to you in respect of all other losses arising under or in connection with the contract, whether in contract, tort, breach of statutory duty, or otherwise, shall not exceed the price of our services under the contract in question.
3. We cannot guarantee that no damage to property will occur during the booking clearance. You should inspect the working area once our clearance is complete and notify the clearance personnel of any damage before they leave the site. Any such damage must also be notified in writing to Vehicall transport within 7 days of completion. We will not accept liability for any damage that is not notified to us within this time.
4. If Vehicall Transport is found to be liable in respect of any loss or damage to the Customer’s property, the extent of their liability will be limited to the retail cost of replacement of the damaged property.
5. The Customer shall give Vehicall Transport a reasonable opportunity to remedy any matter for which Vehicall Transport is liable before the Customer incurs any costs and/or expenses in remedying in the matter itself. If the Customer does not do so, Vehicall Transport shall have no liability to the Customer.
6.  Vehicall Transport shall have no liability to the Customer to the extent that the Customer is covered by any policy of insurance arranged as a result of the Contract and the Customer shall ensure that the Customer’s insurers waive any and all rights of subrogation they may have against Vehicall Transport.
7. Vehicall transport shall have no liability to the Customer for any consequential losses (including loss of profits and /or damage to goodwill), economic and /or other similar losses, special damages and other direct and indirect losses or for business interruption, loss of business or loss of opportunity.
8. Vehicall Transport shall use its reasonable commercial endeavours to ensure the collection arrives when the Customer requires delivery. Any approximate times given by Vehicall Transport are estimates only and Vehicall transport shall not be liable for any delay in delivery of the collection howsoever caused. Time for delivery of the collections shall not be of the essence. Vehicall Transport shall not, in any event, be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of its obligations in relation to the Contract if the delay or failure is due to any cause beyond Vehicall transports reasonable control.
9. Nothing in this Contract shall exclude or limit the liability of Vehicall transport for death or personal injury due to its negligence or any other liability which it is not permitted to exclude or limit as a matter of law.

1. We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under these Terms caused by events outside our reasonable control (Force Majeure Event).
2. A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes (a) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (b) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (c) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (d) impossibility of the use of public or private telecommunications networks.
3. Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will extend the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.

1. We may terminate the arrangement between us at any time.  Termination will not affect either party’s outstanding rights or duties, including our right to recover from you any money you owe us under these Terms.
2. We may, at our sole discretion, restrict your access to the Site and/or refuse to correspond with you without prior notice where:
   
   1. there is a regulatory or statutory change limiting our ability to provide access to the Site;
   2. there is any event beyond our reasonable control preventing us from providing access to the Site (for example, and without limitation, technical difficulties, capacity problems and communications failures); or
   3. We consider that you are abusing the Site or are otherwise acting in breach of the Conditions.
   4. Full responsibility for compliance with all laws and regulations that relate to the transportation of hazardous and restricted goods rests with the parties to the Transaction. Anyone who sends, or causes to be sent, a prohibited or restricted item or improperly packaged hazardous material may be subject to severe regulatory, or indeed criminal penalties.
   5. Whilst we endeavour to ensure that the information on the Site is correct, we do not warrant the accuracy or completeness of the material on the Site. We may make changes to the material on the Site at any time and without notice. The material on the Site may be out of date, and we make no commitment to update such material
   6. The contents of the Site are provided "as is", and we provide no warranties in respect of such contents.
   7. You are prohibited from posting or transmitting to or from the Site any material:
   8. that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
   9. for which you have not obtained all necessary licences and/or approvals;
   10. which constitutes or encourages conduct that would be considered a criminal offence, gives rise to civil liability, is otherwise unlawful or infringes the rights of any third party, in any country in the world; or
   11. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data)
   12. You may not misuse the Site (including, without limitation, by hacking).
   13. We will co-operate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity of, or locate, anyone posting any material in breach of this clause 3.

1. All notices sent by you to us must be sent to email to enquiries@vehicalltransport.com We may give notice to you at either the email or postal address you provide to us at the time of booking. Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.

1. If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, that term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
2. If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.
3. A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
4. These Terms shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts.
5.  If any term or provision in these conditions shall be held to be illegal or unenforceable in whole or in part under any enactment or rule of law, such term or provision or part shall to that extent be deemed not to form part of these Conditions but the validity and enforceability of the remainder of these Conditions (amended as necessary) shall not be affected.
6.  No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that (or any other) right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that (or any other) right or remedy.
7.  The Contract shall be governed by the Laws of England and the Customer and Vehicall transport hereby irrevocably submit to the exclusive jurisdiction of the English Courts.
8.  In any legal proceedings between Vehicall transport and the Customer the written confirmation of the duly authorised representative of Vehicall transport as to date of delivery and the date of its collection by Vehicall transport or their Agent shall be conclusive evidence of the facts stated therein.

The Customer Commitment agreement and warrants:

1.  That they will take reasonable care of the Equipment, only use it for its proper purpose in a safe and correct manner, notify Vehicall transport immediately after any loss and/or damage to the Equipment and keep the Equipment at all times in its possession and control.
2. Not to deposit in the Equipment Restricted Material which shall include (but not limited to) the following: Upholstered Domestic Seating (POPs),Fridges/Freezers, Mattresses, Tyres, Paint, Cans, TV's/Monitors, Asbestos, Clinical/Medical Waste, Fluorescent Tubes, Solvents, Liquids, Oil, Batteries, Plasterboard, Hazardous/Toxic Material, Gas Cylinders. Surcharges will apply where any of these items have been deposited without the prior permission of vehicall transport or the Owner and the Customer warrants to pay any such surcharges immediately upon demand by Vehicall transport.
3. The waste material to be placed in the Equipment falls within the meaning of prescribed cases under Section 3 of the Control of Pollution Act 1974 (hereinafter referred to as the 1974 Act) and Regulation 4 of the Control of Pollution (Licensing of Waste Disposal) Regulation 1976 (hereinafter referred to as the 1976 regulations) and any subsequent Regulations issued by the Secretary of State for the Environment which are in force on the date of the removal of each loaded container; or
4. The requisite license has been issued under Section 5 of the 1974 Act; AND that the waste material to be removed or disposed of in the Equipment does not come within the definition of Hazardous Waste contained in the Hazardous Waste (England and Wales) Regulations 2005 and The List of Wastes (England) Regulations 2005.
5. That all activities undertaken by the Customer which may be subject to regulation by virtue of any applicable duty of care under Section 34 of The Environmental Protection Act (1990) or otherwise are fully compliant with the legislation and do not detrimentally affect the compliance of Vehicall Transport with the said legislation or in any way render Vehicall transport liable under Section 33 of the said Act or otherwise liable.
6. That it will take adequate and proper measures to protect the Equipment from theft, damage and /or other risks and will return the Equipment in good working order and condition (fair wear and tear excepted)(.
7. That it will not continue to use the Equipment where it has been damaged (other than usual wear and tear of the Equipment) and will notify Vehicall transport immediately if the Equipment is involved in an accident resulting in damage to the Equipment, other property and/or injury to any person.
8. To ensure that the Equipment is not filled above the level of the sides thereof. In the event that vehicall transport or its Agent is unable to collect the Equipment owing to overloading of the Equipment, the Customer shall pay to Vehicall transport any abortive costs of collection incurred by Vehicall transport.
9. That if the Equipment is returned in a damaged, unclean and/or defective state (except where due to fair wear and tear), the Customer shall be liable to pay AnyJunk: (I) for the cost of any repair and/or cleaning required to return the Equipment to a condition fit for re-hire and (ii) the hire charges until such repairs and/or cleaning have been completed.
10.  That it will pay to Vehicall transport the replacement cost on a new for old basis of Equipment which is lost, stolen and/or damaged beyond economic repair while on hire less the amount paid to Vehicall transport under any policy of insurance taken out in accordance with these conditions. The Customer shall further pay to Vehicall transport the hire charges for the Equipment until Vehicall transport has been paid the amount representing the replacement cost of the Equipment.
11. That it will notify Vehicall transport of any change of its address and upon request provide details of the location of the Equipment to Vehicall transport at all reasonable times to inspect the Equipment including procuring access to any property where the Equipment is situated.

1. We will ONLY use the personal information you provide to us in accordance with our privacy policy